If you want to return or exchange the purchased product, you can do so within 14 days from the day of receiving the product. Money is returned to the account specified by the buyer within 14 days.
You can return goods through Omniva's return platform. Omniva returns platform
- Products specially made or customized according to the Customer's requirements cannot be exchanged or returned.
- When returning goods to the buyer, it is necessary to comply with the following conditions: the goods must be undamaged; the item must be unused, without losing its merchandise appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective item); the returned item must be in the same configuration as the Buyer received it.
- The returned item must be undamaged and not lose its merchandise appearance.
- The Buyer is responsible for the proper assembly and packaging of the returned goods. If the product is not complete and/or properly packed, the Seller does not accept the returned product.